Classify Requests with GLiDE

import os
import requests

response = requests.post(
    "https://api.fastino.ai/v1/systemone",
    headers={"X-API-Key": os.environ["FASTINO_API_KEY"]},
    json={
        "model": "fastino/GLiDE",
        "state": "I was charged twice for the same monthly subscription.",
        "questions": {
            "issue_type": {
                "type": "choice",
                "instructions": "What is the primary issue in this request?",
                "criteria": {
                    "billing": "Charges, invoices, payments, or refunds",
                    "technical": "Product errors, failures, or integration problems",
                    "account": "Login, permissions, or account settings",
                    "other": "Does not fit another category"
                }
            }
        }
    },
    timeout=300,
)
response.raise_for_status()
answer = response.json()["answers"]["issue_type"]

if answer["confidence"] >= 0.6:
    category = answer["choice"]
else:
    category = "manual_review"

{
  "type": "noul",
  "instructions": "Does this request qualify for a refund?",
  "criteria": {
    "true": "Qualifies under the supplied policy",
    "false": "Does not qualify under the supplied policy"
  }
}