Puntúa con una rúbrica ordenada con GLiDE

import os

import requests

ticket_text = (
    "Our production API is returning 500 errors on every request. "
    "All customers are affected. Revenue impact is approximately $12,000 per hour. "
    "Started 15 minutes ago."
)

response = requests.post(
    "https://api.fastino.ai/v1/systemone",
    headers={"X-API-Key": os.environ["FASTINO_API_KEY"]},
    json={
        "model": "fastino/GLiDE",
        "state": ticket_text,
        "questions": {
            "urgency": {
                "type": "score",
                "instructions": "How urgent is this support request?",
                "criteria": [
                    "Can wait: no immediate business impact",
                    "Should handle today: minor inconvenience",
                    "Time-sensitive: noticeable customer impact, needs attention within hours",
                    "Critical: system failure affecting customers or revenue",
                ],
            }
        },
    },
    timeout=300,
)
response.raise_for_status()

answer = response.json()["answers"]["urgency"]
level = answer["score"]  # Discrete winning level, such as 3.
continuous_score = answer["expected_level"]  # Probability-weighted position, such as 2.999.
confidence = answer["confidence"]
distribution = answer["probabilities"]  # String keys: {"0": ..., "1": ..., "2": ..., "3": ...}

if level == 3 and confidence >= 0.7:
    action = "page_on_call"
elif continuous_score >= 2.0:
    action = "escalate"
else:
    action = "standard_queue"